How we use your data

What information does VisaHQ collect about me?
We collect basic information from you when you create an account, such as name, address, email address and phone number. When you purchase products or add services, we may collect additional information like government identification. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage. See the Privacy Policy for more details about the specific type of information we may collect and your choices related to that data.

How does VisaHQ use information about me?
We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services (including online applications), and detect and prevent fraud and abuse. Refer to our Privacy Policy for more details.

Does VisaHQ share my data with third parties? has a parent company, LLC. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf. Examples of when we share data include processing visas or passports, communicating with you through surveys or email, and interest based advertising. We only share the minimum information necessary, and third parties are prohibited from using your information for any other purpose as indicated in our Privacy Policy.

How can I update my personal information?
You are in control of your personal information. In this section you can learn about data we collect to learn more.

Your choices about data we collect
We provide you with the tools to control your account information and guidance on how it is used. Simply access your account or contact us to:
  • View and update your account information such as name, email address, phone number and billing address.
  • View and update your contact preferences for receiving account and product related messages and marketing communications.
Coming soon for European Union customers! Find out more about upcoming account centre features.

Contact us
If you have any questions, concerns, or complaints about our Privacy Policy or the practices of our Services, please contact the nominated Data Protection Officer for the respective country:

   Name: Maria Firmino
   Position: UK & EU Region Director of Operations
   Country: UK, Republic of Ireland, and Germany
   Address: 57 Fitzwilliam Square N, Dublin, D02 CP02, Ireland

View and update your contact preferences for receiving account and product related messages and marketing communications.
Coming soon for European Union customers! Find out more about upcoming account centre features.

We will respond to all requests, inquiries or concerns within thirty (30) days.

Securing your digital identity
It takes dedication to build a digital identity. Here are the ways we are dedicated to helping you protect yours.

Secure communication channels
We encrypt personal data provided to us via web forms using up to date standards to prevent others from intercepting the information in transit.

Account authentication
We require a unique user name and method of identification, such as password or shopper PIN, to log into your accounts. We also provide the option for you to add two-step verification.

Security training
Our employees receive annual training and periodic bulletins regarding good security practices.

Layered approach to security
We protect our corporate network using many different layers of security.
We employ physical protection measures to ensure the safety of our employees and equipment.
We utilize a combination of software and devices to protect our network from would be intruders.
We have a dedicated team of security professionals who oversee device and application security practices.

How you can protect your data
You are in control of your account security. Use good security practices to protect your personal data.

Secure your password
Here are some helpful tips for keeping your password secure:
  • Never share your password.
  • Do not reuse passwords across accounts.
  • Log out of your account when you use a computer you share with other people.
  • Many sites provide useful methods for creating strong passwords, including this National Institute for Standards and Technology (NIST) article on 'Easy ways to Build a Better P@$$w0rd.'
  • We recommend you change your password and shopper PIN at least every six (6) months for each account.

Two-step verification
For even greater security, consider setting up two-step verification.

What is the General Data Protection Regulation (‘GDPR’)?
The General Data Protection Regulation 2016 replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. Its purpose is to protect the "rights and freedoms" of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.

How can I access the information held about me by VisaHQ?
At your request, we can confirm what information we hold about you and how it is processed. You can request the following information:
  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide to access this?
VisaHQ accepts the following forms of ID when information on your personal data is requested:
  • Passport/Citizen Card; and
  • Recent proof of address

How can I update or correct my personal information?
You can manage their personal information through your online portal, alternatively you can contact us and request we manually update your details or email preferences.